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Specialized Truck, Van and Auto Transportation Services
Reliable Transportation Services
Terms of Service
Below is a website-ready Terms of Service draft for Modus Transport.
Before publishing, have a transportation attorney review it and insert your correct legal entity name, address, MC/DOT numbers, insurance details, payment terms, and state-specific requirements. FMCSA defines brokers as companies that arrange transportation but do not physically transport cargo, while motor carriers physically transport regulated property for hire; your terms should match exactly how Modus is licensed and operating. (FMCSA)
Terms of Service
Modus Transport
Last Updated: [Insert Date]
These Terms of Service govern the use of services provided by Modus Transport (“Modus Transport,” “we,” “our,” or “us”) for vehicle transport, auto hauling, car shipping, truck transport, van transport, and related logistics services.
By requesting a quote, booking transport, submitting vehicle information, signing a Bill of Lading, paying an invoice, or otherwise using our services, you agree to these Terms of Service.
1. Services Provided
Modus Transport provides professional vehicle transport and auto hauling services throughout the United States.
Our services may include transportation or coordination of transportation for:
- Passenger vehicles
- Pickup trucks
- Commercial vans
- Work trucks
- Fleet vehicles
- Dealer vehicles
- Private-party vehicles
- Specialty vehicles
- Heavy-duty trucks
Modus Transport regularly handles vehicles such as Mercedes-Benz Sprinter vans, Ford Transit vans, Ram ProMaster vans, Ram 1500, Ram 2500, Ram 3500, Ram 4500, Ram 5500, Ford F-150, Ford F-250, Ford F-350, Ford F-450, Ford F-550, Chevy and GMC pickup trucks, commercial vans, dually trucks, service trucks, and work vehicles.
Depending on the shipment, Modus Transport may operate as a carrier, broker, logistics coordinator, or transportation service provider. The specific role may depend on the shipment, route, vehicle type, equipment needed, and availability.
2. Quotes and Pricing
All quotes are based on the information provided by the customer at the time of request.
Quote pricing may depend on:
- Pickup location
- Delivery location
- Vehicle year, make, and model
- Vehicle size, weight, height, and length
- Whether the vehicle runs and drives
- Vehicle modifications
- Open or enclosed transport needs
- Route availability
- Fuel costs
- Scheduling requirements
- Seasonal demand
- Equipment requirements
Quotes are estimates unless confirmed in writing by Modus Transport.
Pricing may change if the customer provides incomplete, inaccurate, or incorrect information. This includes, but is not limited to, undisclosed lift kits, oversized tires, dual rear wheels, ladder racks, service bodies, utility beds, non-running condition, commercial equipment, added weight, rooftop accessories, or cargo inside the vehicle.
Large vehicles, commercial vans, dually trucks, heavy-duty pickups, service trucks, and modified vehicles may require special handling, additional equipment, or adjusted pricing.
3. Customer Responsibilities
The customer is responsible for providing complete and accurate shipment information before booking.
The customer must disclose:
- Vehicle year, make, model, and trim
- Pickup and delivery addresses
- Vehicle running condition
- Vehicle height, length, width, and weight if oversized
- Any modifications
- Any mechanical issues
- Any leaks
- Any brake, steering, or suspension problems
- Whether the vehicle has keys
- Whether the vehicle can be safely loaded and unloaded
- Any access restrictions at pickup or delivery locations
The customer is responsible for ensuring the vehicle is available, accessible, and ready for pickup at the agreed location.
If the vehicle cannot be loaded due to inaccurate information, unsafe condition, restricted access, missing keys, dead battery, mechanical failure, or undisclosed modifications, additional fees may apply.
4. Vehicle Condition and Inspection
A vehicle inspection may be completed at pickup and delivery.
The customer or authorized representative should inspect the vehicle carefully at both pickup and delivery. Any visible damage should be documented on the Bill of Lading, inspection report, or delivery paperwork before signing.
Photos or video may be used to document vehicle condition.
Signing the delivery paperwork without noting damage may indicate that the vehicle was received in acceptable condition, subject to applicable law and carrier policies.
5. Personal Items and Cargo
Unless approved in writing by Modus Transport, vehicles should be shipped empty.
Personal items, tools, equipment, loose cargo, valuables, electronics, documents, firearms, hazardous materials, illegal substances, cash, jewelry, and household goods should not be left inside the vehicle.
Modus Transport is not responsible for loss, theft, damage, or removal of personal items or cargo left inside the vehicle.
Additional weight from personal items, tools, equipment, or cargo may affect pricing, equipment selection, safety, and carrier acceptance.
6. Pickup and Delivery Timing
Pickup and delivery dates are estimates unless specifically confirmed in writing as guaranteed.
Auto transport timing may be affected by:
- Weather
- Traffic
- Road closures
- Mechanical issues
- Driver hours-of-service requirements
- Route availability
- Customer availability
- Carrier availability
- Equipment delays
- Access restrictions
- Acts of God or events beyond our control
Modus Transport will make reasonable efforts to communicate scheduling updates, but we do not guarantee exact pickup or delivery times unless expressly agreed in writing.
7. Access at Pickup and Delivery
The customer is responsible for ensuring that pickup and delivery locations are accessible for transport equipment.
Large trucks, trailers, and commercial transport vehicles may not be able to access narrow roads, residential streets, low-clearance areas, gated communities, cul-de-sacs, steep driveways, restricted lots, or areas with low-hanging trees or power lines.
If access is restricted, the customer may be required to meet the driver at a safe, legal, and accessible nearby location.
8. Non-Running Vehicles
The customer must disclose whether the vehicle does not run, does not drive, does not brake, does not steer, has no keys, has a dead battery, or requires special loading equipment.
Non-running vehicles may require winching, special equipment, additional labor, or different transport arrangements.
Additional charges may apply if a vehicle is represented as running but cannot be safely loaded or unloaded under its own power.
9. Oversized, Modified, and Heavy-Duty Vehicles
Vehicles larger than standard passenger cars may require special review before booking.
This includes, but is not limited to:
- Mercedes-Benz Sprinter vans
- Ford Transit vans
- Ram ProMaster vans
- High-roof vans
- Extended vans
- Dually trucks
- Lifted trucks
- Lowered vehicles
- Ram 3500, 4500, and 5500 trucks
- Ford F-350, F-450, and F-550 trucks
- Chevy and GMC 2500, 3500, and commercial trucks
- Service body trucks
- Utility trucks
- Flatbed trucks
- Trucks with racks, boxes, equipment, or accessories
The customer must provide accurate dimensions, weight, and modification details when requested.
Failure to disclose oversized or modified vehicle details may result in price adjustment, delay, refusal of transport, cancellation, or additional fees.
10. Payment Terms
Payment terms will be provided at the time of booking or invoice.
Payment may be required in full or in part before pickup, during transport, or before delivery, depending on the shipment arrangement.
Accepted payment methods may include credit card, ACH, wire transfer, certified funds, or other approved methods.
Unpaid balances may delay pickup, delay delivery, or result in storage, collection, administrative, or cancellation fees.
Chargebacks, reversed payments, failed payments, or disputed payments may result in suspension of service, collection activity, legal recovery, and additional fees where permitted by law.
11. Cancellations and Rescheduling
Cancellation and rescheduling requests must be submitted as soon as possible.
Cancellation fees may apply once a shipment has been scheduled, assigned, dispatched, or accepted by a carrier.
If the driver, carrier, or transport equipment is already en route, additional cancellation or dry-run fees may apply.
Modus Transport reserves the right to cancel, refuse, or reschedule transport due to unsafe conditions, inaccurate vehicle information, nonpayment, inaccessible locations, improper documentation, customer unavailability, or circumstances beyond our control.
12. Delivery, Refusal, and Storage
The customer or authorized representative must be available to receive the vehicle at delivery.
If the customer is unavailable, refuses delivery, fails to pay required balances, or cannot be reached, the vehicle may be held, stored, or delivered to a safe alternate location at the customer’s expense.
Storage, redelivery, administrative, and additional transport fees may apply.
13. Damage Claims
Any claim for vehicle damage must be reported immediately upon delivery and documented before signing final delivery paperwork whenever possible.
The customer should provide:
- Pickup photos
- Delivery photos
- Signed Bill of Lading or inspection report
- Description of claimed damage
- Repair estimate if requested
- Any supporting documentation
Damage claims may be denied if the claimed damage was not noted at delivery, was pre-existing, was caused by mechanical condition, was caused by unsecured personal items or cargo, resulted from normal road exposure, or resulted from circumstances outside the carrier’s control.
Modus Transport is not responsible for mechanical failure, leaking fluids, worn parts, dead batteries, alignment issues, suspension failure, convertible tops, soft tops, aftermarket accessories, loose parts, personal items, or damage caused by undisclosed vehicle conditions.
14. Insurance
Insurance coverage may vary depending on whether Modus Transport transports the vehicle directly or arranges transport through a third-party carrier.
If a third-party carrier is used, the carrier’s cargo insurance and claim process may apply.
Customers may request insurance information before booking.
Modus Transport does not guarantee coverage for personal items, aftermarket accessories, loose parts, mechanical issues, diminished value, loss of use, rental vehicles, missed events, business interruption, or consequential damages unless required by law or agreed in writing.
15. Third-Party Carriers
When Modus Transport arranges transportation through a third-party carrier, that carrier is responsible for the physical transport of the vehicle.
Modus Transport may coordinate scheduling, communication, dispatch, quote processing, and customer support, but the carrier may maintain responsibility for vehicle custody, loading, transport, unloading, cargo coverage, and claim handling.
Customers agree that third-party carriers may have their own terms, insurance limits, inspection procedures, and claim requirements.
16. Prohibited Items and Restricted Shipments
Modus Transport may refuse to transport any vehicle or shipment involving:
- Illegal substances
- Hazardous materials
- Firearms or ammunition
- Explosives
- Household goods
- Excess cargo
- Unsafe vehicles
- Vehicles without proper documentation
- Vehicles with severe leaks
- Vehicles that cannot be safely loaded
- Vehicles exceeding legal or equipment limits
- Any shipment prohibited by law
Modus Transport may cancel or refuse service if a shipment presents a safety, legal, operational, or insurance concern.
17. Customer Authorization
By booking transport, the customer confirms that they are the vehicle owner or are authorized by the owner to arrange transportation.
The customer authorizes Modus Transport, its employees, agents, contractors, carriers, or assigned transport providers to operate, load, unload, inspect, photograph, and move the vehicle as reasonably necessary for transport.
18. Delays and Limitation of Liability
Modus Transport is not liable for delays caused by weather, traffic, mechanical breakdown, carrier delays, road conditions, accidents, government action, natural disasters, labor disruptions, customer unavailability, incorrect information, or other events beyond our reasonable control.
To the fullest extent permitted by law, Modus Transport is not liable for indirect, incidental, special, consequential, punitive, or economic damages, including but not limited to lost profits, lost business, lost time, rental vehicle costs, lodging, missed events, loss of use, or diminished value.
19. Website Use
The Modus Transport website is provided for informational and service-request purposes.
Customers agree not to misuse the website, submit false information, interfere with website operation, attempt unauthorized access, copy website content without permission, or use the website for unlawful purposes.
Modus Transport may update, modify, suspend, or remove website content at any time.
20. Intellectual Property
All website content, branding, logos, text, graphics, service descriptions, photographs, and other materials are the property of Modus Transport or used with permission.
No content may be copied, reproduced, modified, distributed, or used commercially without written permission from Modus Transport.
21. Privacy
Information submitted through the website, quote forms, email, phone, text message, or other communication channels may be used to provide quotes, coordinate transport, process payments, communicate with customers, and perform related business functions.
Customer information may be shared with carriers, drivers, payment processors, insurance providers, or service providers as necessary to complete transport services.
22. Communications Consent
By submitting a quote request or booking transport, the customer agrees that Modus Transport may contact them by phone, email, text message, or other communication methods regarding quotes, scheduling, pickup, delivery, payment, service updates, and related matters.
Message and data rates may apply.
23. Disputes
Customers agree to contact Modus Transport first to attempt to resolve any dispute, claim, billing issue, or service concern before initiating a chargeback, legal claim, public complaint, or third-party action.
Any dispute shall be governed by the laws of the state where Modus Transport is legally registered, unless otherwise required by applicable law.
Venue and jurisdiction shall be in the appropriate courts of that state, unless otherwise required by law.
24. Changes to These Terms
Modus Transport may update these Terms of Service at any time.
Updated terms will be posted on the website with a revised “Last Updated” date. Continued use of the website or services after updates are posted means the customer accepts the revised terms.
25. Contact Information
For questions about these Terms of Service or Modus Transport services, contact:
Modus Transport
[Insert Business Address]
[Insert Phone Number]
[Insert Email Address]
[Insert Website]
[Insert USDOT / MC Number, if applicable]
Short Website Checkbox Version
Use this near quote forms or checkout-style booking forms:
By submitting this request, I confirm that the information provided is accurate and that I am authorized to arrange transport for this vehicle. I understand that quotes are based on the vehicle details, route, condition, size, modifications, and availability provided. I agree to Modus Transport’s Terms of Service and understand that additional charges may apply for inaccurate vehicle information, oversized vehicles, non-running vehicles, restricted access, cancellations, storage, or special handling requirements.